Beckley Chiropractic

Join Our Team!

At Beckley Chiropractic, we strive to guide our patients to longer, healthier and more joyful lives through enhancing the bodies’ God-given healing abilities, focusing on good habits and overcoming the stress of everyday life.

If you are interested in joining our team and helping carry out our mission, we’d love to hear from you!

Current Openings

Chiropractic Assistant

Position Mission

To serve patient needs and support the organization by focusing on health and wellness.

Work schedule

Full-time, generally M-Th. 7:45-6:15 p.m. and Fri. 7:45-12:15 p.m. (varies per patient needs)

  • 50%- Patient interactions
  • 25%- Paperwork
  • 25%- General office tasks

Essential Functions

Core

  • Ensure prompt, efficient and timely service to patients
  • Explain treatment plans
  • Effectively communicate with physicians concerning patient needs and inquiries
  • Resolve patient concerns accurately and timely
  • Intake (initial assessments) of patients, escort to exam room and prep for physician
  • Obtain medical information (vitals, weight, height, medical history, etc.) for documentation
  • Serve as encourager and support for patients
  • Operate equipment as trained and when necessary
  • X-rays
  • Respond timely to prospective and current patient inquiries
  • Implement changes as requested to ensure forward progress
  • Identify and implement solutions to problems in general and urgent matters for patients
  • Phone duty as necessary

Administrative

  • Assist patients as necessary with phone apps, products, etc.
  • Complete necessary tasks to ensure proper billing and patient documentation
  • Billing, insurance, filing, patient files
  • Back up for front desk as necessary
  • Provide management with written reports on activity, proposal and results
  • Create, prepare and deliver reports as requested
  • Attend meetings as required or requested
  • Timely response to inquiries for information to patients, staff, vendors, community partners and others as requested
  • Answer telephone calls and promptly respond to inquiries

General

  • Provide superior patient care (welcoming, positive, respond professionally, etc.)
  • Ensure patients’ rights and confidentiality are maintained in accordance with HIPAA and other standards and practices.
  • Maintain an understanding of the various processes and procedures of the position
  • Actively seek to add and enhance knowledge regarding developments and current trends in the industry that will serve Beckley Chiropractic’s business needs
  • Flexible to accept additional assignments as requested by management
  • Effectively communicate necessary information accurately, listen effectively and ask/answer pertinent questions
  • Partner with management to ensure the best possible service and effective communications that coordinate and support organization goals
  • Work collaboratively with staff to maintain a team environment and accomplish the tasks necessary to serve and support Beckley Chiropractic
  • Professional and cordial interactions with patients, potential patients, vendors, staff and others
    Professionalism while representing Beckley Chiropractic in all interactions
  • Maintain relationships with Beckley Chiropractic patients, staff, vendors, community partners and others
  • Recommend policy or procedure enhancements as it relates to area of responsibility
  • Consistently analyze and make recommendations for continuous quality improvements
  • Comply with federal, state and local laws and regulations
  • Cross-train for other positions to cover when necessary
  • Cross-sell products and services
  • General cleaning and maintenance of patient rooms, lobby and facilities
  • Actively promote and support the organization’s mission and vision
  • Uphold Beckley Chiropractic standards ensuring solid ethical standards are practiced
  • Other duties as assigned

Performance Measurements

  • Achievement of objectives as outlined by leadership
  • Patient satisfaction and results (includes keeping patient appointments on time)
  • Solid relationships with patients that results in patient attrition
  • Effective communications with staff to ensure the best quality service is provided
  • Perform duties thoroughly, competently and accurately
  • Ability to change while accepting and supporting management decisions
  • Collaborative relationships are developed and maintained with patients, staff, vendors, community partners and others (internal and external)
  • Arrive and depart from work timely per schedule

Qualifications: Knowledge, Skill and Ability

  • Associates degree in Medical Assisting, required
  • Prior clinical experience, preferred
  • Excellent patient service skills
  • Extreme attention to details
  • Effective communicator (verbal, written and body language)
  • Listening skills and ability to interpret a variety of communications
  • Business reports, correspondence and procedure manuals
  • Write concise and explanatory documents, proposals and contracts
  • Presentation skills
  • Ability to interpret a variety of instructions in either written, oral, diagram, schedule or electronic formats
  • Ability to work independently and with the team
  • Ability to meet deadlines and work under pressure with little or no supervision
  • Ability to prioritize and manage work effectively and efficiently to accomplish tasks while multi-tasking and delivering friendly service
  • Creativity and innovation at the functional level
    Problem analysis and resolution at the functional level
  • Ability to problem solve rationally and with common sense (sound judgment)
  • Software knowledge of programs utilized (Microsoft Suite products, proprietary software and others, required)
  • Knowledge of general office equipment (copier, scanner, fax, postage machine, etc.)
  • Have and maintain a valid drivers license
  • Ability to respond to emergency situations
  • Must have the ability to respect and respond to diverse and individual needs

Physical Demands

  • Lift and move items up to 25 lbs.
  • Sit, stand and walk for extended periods of time
  • Ability to concentrate on detailed information
  • Ability to handle a variety of complex decisions (normal to above average range)
  • Bend, kneel and reach items
  • Frequent use of hands and fingers to handle or feel objects, tools or controls
  • Must be able to speak and listen effectively
  • Vision abilities for close vision, color vision, peripheral vision and depth perception

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Professional office setting with little discomfort due to such factors as noise, heat, dust, or other adverse factors
  • Potential for exposure to patient blood and/or other high-risk body fluid, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a medical clinic environment
  • This is a non-smoking work environment, including all premises and other such areas.

This job description does not state or imply that these are the only activities to be performed by the team member holding this position. Staff is required to follow other job-related instructions and is to perform other job-related responsibilities as requested by management.

Job descriptions are not intended to and do not create employment contracts. Beckley Chiropractic maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Office Assistant

Position Mission

Provide professional high-quality customer service to patients.  Greet patients and guests upon arrival and departure, activate patient files, and move patients through a pre-determined schedule of appointments.  Significant communication and administrative responsibilities to support clinical staff and deliver patient care. Effectively interact with patients, co-workers and others to create a positive and cohesive team environment.

Work schedule:  Full-time, generally M-Th. 7:45-6:15 p.m. and Fri. 7:45-12:15 p.m. (varies per patient needs)
40%- Patient interactions (check in /out, scheduling, etc.)
40%- Insurance verifications, billing, processing
20%- General office duties

Essential Functions

Core

  • Answer phone calls timely and route appropriately; ensure message is accurate
  • Greet and welcome patients and visitors in person and on the telephone, answer inquiries, and refer questions to other staff members when necessary
  • Check patients in and out
  • Coordination of clinical staff needs as necessary
  • Prepare a daily schedule of examinations for each provider
  • Schedule appointments for the clinical staff to optimize patient satisfaction, provider time and the most effective utilization of exam and treatment rooms
  • Retrieve patient charts, check for correct sequence of papers, insert new patient record form, and place files in sequence for physician examination or treatment
  • Open and close front office desk area
  • Maintain reception area in a neat and orderly fashion at all times
  • Keep patients on schedule by reminding provider of service delays
  • Assist patients with insurance papers and billing questions
  • Effectively communicate with physicians concerning patient needs and inquiries
  • Resolve patient concerns accurately and timely
  • Respond timely to prospective and current patient inquiries
  • Implement changes as requested to ensure forward progress
  • Identify and implement solutions to problems in general and urgent matters for patients

Administrative

  • Open and sort mail, faxes, deliveries and other such items
  • Process and post payments, daily balance and bank deposits
  • Verify insurance for patients and follow up on motor vehicle accident claims
  • Enter insurance codes
  • Assist with billing and collections
  • Run monthly reports
  • Complete necessary tasks to ensure proper billing and patient documentation
  • Billing, insurance, filing, patient files
  • Provide with written reports on activity, proposal and results
  • Create, prepare and deliver reports as requested
  • Attend meetings as required or requested
  • Timely response to inquiries for information to patients, staff, vendors, community partners and others as requested
  • Answer telephone calls and promptly respond to inquiries

General

  • Provide superior patient care (welcoming, positive, respond professionally, etc.)
  • Ensure patients’ rights and confidentiality are maintained in accordance with HIPAA and other standards and practices.
  • Maintain an understanding of the various processes and procedures of the position
  • Actively seek to add and enhance knowledge regarding developments and current trends in the industry that will serve Beckley Chiropractic’s business needs
  • Flexible to accept additional assignments as requested by management
  • Effectively communicate necessary information accurately, listen effectively and ask/answer pertinent questions.
  • Partner with management to ensure the best possible service and effective communications that coordinate and support organization goals
  • Work collaboratively with staff to maintain a team environment and accomplish the tasks necessary to serve and support Beckley Chiropractic
  • Professional and cordial interactions with patients, potential patients, vendors, staff and others
  • Professionalism while representing Beckley Chiropractic in all interactions
  • Maintain relationships with Beckley Chiropractic patients, staff, vendors, community partners and others
  • Recommend policy or procedure enhancements as it relates to area of responsibility
  • Consistently analyze and make recommendations for continuous quality improvements
  • Comply with federal, state and local laws and regulations
  • Cross train for other positions to cover when necessary
  • General cleaning and maintenance of lobby and facilities
  • Actively promote and support the organization’s mission and vision
  • Uphold Beckley Chiropractic standards ensuring that solid ethical standards are practiced
  • Other duties as assigned

Performance Measurements

  • Achievement of objectives as outlined by leadership
  • Tasks and paperwork are completed timely, accurately and within deadline
  • Positive impression for incoming calls and visitors
  • Solid relationships with patients that results in patient attrition
  • Effective communications with staff to ensure the best quality service is provided
  • Ability to adapt and change while accepting and supporting management decisions
  • Collaborative relationships are developed and maintained with patients, staff, vendors, community partners and others (internal and external)
  • Arrive and depart from work timely per schedule

Qualifications: Knowledge, Skill and Ability

  • High school diploma or equivalent, required
  • Prior medical office experience, preferred
  • Excellent patient service skills
  • Extreme attention to details
  • Effective communicator (verbal, written and body language)
  • Listening skills and ability to interpret a variety of communications
  • Business reports, correspondence and procedure manuals
  • Write concise and explanatory documents, proposals and contracts
  • Presentation skills
  • Ability to interpret a variety of instructions in either written, oral, diagram, schedule or electronic formats
  • Ability to work independently and with the team
  • Ability to meet deadlines and work under pressure with little or no supervision
  • Ability to take initiative and give consistent and energetic effort
  • Ability to multi-task in environment of frequent interruptions
  • Ability to prioritize and manage work effectively and efficiently to accomplish tasks while multi-tasking and delivering friendly service
  • Creativity and innovation at the functional level
  • Problem analysis and resolution at the functional level
  • Ability to problem solve rationally and with common sense (sound judgment)
  • Software knowledge of programs utilized (Microsoft Suite products, proprietary software and others, required)
  • Knowledge of general office equipment (copier, scanner, fax, postage machine, etc.)
  • Basic office skills – filing, typing, word processing, basic math, cash handling
  • Have and maintain a valid drivers license
  • Ability to respond to emergency situations
  • Must have the ability to respect and respond to diverse and individual needs
  • Ability to work with general supervision

Physical Demands

  • Lift and move items up to 25 lbs.
  • Sit, stand and walk for extended periods of time
  • Ability to concentrate on detailed information
  • Ability to handle a variety of complex decisions (normal to above average range)
  • Bend, kneel and reach items
  • Frequent use of hands and fingers to handle or feel objects, tools or controls
  • Must be able to speak and listen effectively
  • Vision abilities for close vision, color vision, peripheral vision and depth perception

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Professional office setting with little discomfort due to such factors as noise, heat, dust, or other adverse factors
  • Potential for exposure to patient blood and/or other high-risk body fluid, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a medical clinic environment
  • This is a non-smoking work environment, including all premises and other such areas

This job description does not state or imply that these are the only activities to be performed by the team member holding this position.  Staff is required to follow other job-related instructions and is to perform other job-related responsibilities as requested by management.

Job descriptions are not intended to and do not create employment contracts. Beckley Chiropractic maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

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